IT Support Technician

Pittsburgh, PA

Full Time

Experienced

IT Support Technician
LGA Partners, a leading architecture firm headquartered in Pittsburgh, is currently seeking an experienced IT Support Technician. This role will be responsible for providing day-to-day support for the Firm's IT systems across multiple office and for remote staff. This role will sit at LGA's corporate office in Pittsburgh.

How You’ll Make an Impact:

Support firm-wide IT projects, including the design and implementation of new IT systems
Troubleshoot and conduct maintenance of Microsoft and Apple-based devices, network, and software issues
Provide user support including Microsoft Office and industry specific software such as AutoCAD, Revit, and Bluebeam
Ensure users systems operate efficiently including workstations, email, anti-virus, printing, security upgrades, and software licensing
Monitor and administer co-managed IT ticketing system and update internal IT knowledge base
Ensure that all data, network access, and systems are secure and protected
Evaluate user needs and system functionality, provide user training, support, advice, and feedback as needed
Coordinate with a third-party managed services contractor for daily monitoring, network maintenance, and support assistance
Configure and set up new hardware and software while simultaneously coordinating workstation moves
Manage software and operating system upgrades and make proposals as needed
Stay up to date with the latest technologies
Make recommendations for improving the firm's IT systems

What You Bring to the Table:

3+ years’ experience in IT support in a professional service firm or similar
Associate's Degree in Information Technology or greater
Up-to-date knowledge of operating systems including Microsoft Windows, Microsoft Server, and hypervisor environments
Outstanding communication/collaboration and time management skills
Proficient in basic enterprise software (Microsoft Office Suite)
Previous experience within the AEC industry advantageous
IT certifications advantageous

Physical Requirements and Work Environment

Prolonged periods of sitting and working on a computer
Manual dexterity for sketching, computer, and phone usage
Walking, standing, and traversing various terrain frequently
Lifting, pushing, pulling up to 25 pounds at times

Why LGA? Here’s What Sets Us Apart:
We take immense pride in being the only architecture firm in the region to earn the Pittsburgh Business Times Best Places to Work award for seven consecutive years and to be recognized as an AIA Pennsylvania EPiC Firm for our commitment to emerging professionals. At LGA, our work spans the nation and beyond, but our strength starts within. We’re a studio-driven firm fueled by innovation, collaboration, and a shared commitment to delivering thoughtful, award-winning design. What sets us apart is our people-first culture — built on curiosity, mutual respect, and a genuine investment in every team member’s growth. We embrace the diverse perspectives that shape our studios and strengthen our practice, knowing that great design comes from dynamic and collaborative teams.

What You’ll Enjoy as Part of LGA:

Competitive, experience-based compensation packages
Comprehensive medical, dental, and vision coverage to support your well-being
Company-paid life and disability insurance — because your peace of mind matters
A generous 401(k) plan to invest in your future
Robust paid time off, including parental leave and personal wellness days
Annual professional development stipends to support licensure, conferences, and more
Continuing education through lunch & learns, guided tours, conferences, and study groups
Flexible work schedules that empower work-life harmony
A calendar full of company-sponsored celebrations — from semi-annual parties to monthly town halls, happy hours, and community outreach events

LGA is an equal opportunity employer and will not discriminate in hiring, promotion, discharge, pay, job training, fringe benefits classifications, referral and other aspects of employment without bias or discrimination towards race, color, religion, national origin, sex (including pregnancy), age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, veteran status, gender identity/ expression or any other protected characteristic as established by law.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally authorized to work in the United States for any employer?*

Are you currently located in Pittsburgh or Cleveland areas?*

How many years of Architecture experience do you have?*

Have you worked for LGA Partners in the past?*

Are you currently a licensed architect in PA or OH?*

How many years of aviation, food and beverage, or retail architecture experience do you have?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application